My husband made a yahoo account a loooong time ago, so he forgot what he had put as answer for the security question. About two weeks ago he was asked to change his password by the system and did so, but promptly forgot it. Since then he cannot get into his email and asked me to help him look into what he could do to get access to his account back. Is there a number we can call and talk to someone, or provide any identification?
Thank you!|||https://edit.yahoo.com/forgotroot?done=h鈥?/a>
Click on the link and fill in the form.
Things that you will need,
Zip/postal code ~ Date Of BIRTH ~ Alternative Email
address"not Yahoo".
good luck.
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R|||'The system' does not ask you to change your password - he fell for a 'phishing scam' trying to get him to re-enter his password so they could gain access to his account ... to copy his address book and other addresses i saved mail, look for financial information for fraud, or personal information for identity theft.
Even with all the alternate methods of re-gaining access to an account when a password is forgotten, a user must correctly answer both security questions or Yahoo refuses to help. This is done to protect all users and their accounts - the account is now lost to him completely. Yahoo allows users to invent their own security questions, so for the next account, he should invent his own questions with unchangeable answers, meaningful to him but hard for others to guess - they will not be forgotten that way.
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